Refund Policy

We want you to be comfortable engaging Prime Audit & Tax Consultancy. This policy explains when refunds apply, subject to the specific terms of your engagement.

Professional fees vs government fees

Your payment may include our professional fee and, separately, government or third-party fees (stamp duty, MCA/GST charges, portal fees). Government and third-party fees, once paid to the authority, are non-refundable as they are outside our control.

When professional fees are refundable

• If you cancel before we have started work, you are eligible for a full refund of the professional fee.
• If work has partly begun, a proportionate refund may be issued for the portion not yet performed.
• If we are unable to deliver a service we accepted and no work-equivalent value has been provided, we refund the professional fee for that service.

When refunds do not apply

• Government or third-party fees already paid to authorities.
• Services already completed or filings already submitted.
• Delays or rejections caused by incorrect or incomplete information provided by you, or by the authority's own processes.

How to request a refund

Email primeauditandtaxconsultancy@gmail.com with your engagement details and reason. We review requests promptly and, where approved, process eligible refunds to your original payment method, typically within 7–14 working days.

Contact

Questions about a payment or refund? Call +91 70191 37380 or email primeauditandtaxconsultancy@gmail.com.